Cumberland Times-News

Latest news

April 23, 2013

Frostburg company wins state contract

FROSTBURG — A local firm that recently expanded operations has won another five-year state contract.

After competitive bidding, the Maryland Department of Information Technology has awarded Hamilton Relay a contract to provide telecommunications relay and captioned telephone services for the state.

The Nebraska based company added dozens of jobs in 2012 and occupies 1 Science Park. The company specializes in call relays for the deaf and hearing impaired.

“Relay service is essential to the more than half a million individuals in Maryland who rely on Maryland Relay to communicate with friends, family and businesses,” said Brenda Kelly-Frey, director of the Maryland Department of Information Technology. “The state of Maryland appreciates the high-quality relay and outreach services that Hamilton has provided over the past five years.”

The five-year contract between Hamilton Relay and the state begins June 1.    

Hamilton Relay first opened a relay service call center in Frostburg after receiving the initial state award in 2007. Hamilton then expanded its work force again in 2012 as the company began processing captioned telephone calls out of the center, adding more than 70 captioning assistant positions. The center provides relay services for Maryland, and for 15 other states across the nation and employs more than 140 people in Allegany County.

The Hamilton Relay center in Frostburg has had a positive economic impact for the state since its inception and continues to provide additional economic benefits. It is estimated that by the end of the new five-year contract, the center will have generated more than $228 million in local sales for Allegany County, officials said. 

“The commissioners had little doubt that Hamilton Relay and the state of Maryland would sign another five year contract,” said Michael W. McKay, president of Allegany County commissioners. “The company’s attention to detail and the work ethic of its employees speaks for itself. We are pleased to be a part of Hamilton’s expansion in Allegany County.”

Captioned Telephone Relay Service is designed for people who have difficulty hearing but are not profoundly deaf. The company also offers other captioning services.

The technology, developed by Ultratec, of Madison, Wis., allows people to view word-for-word captions of what’s being said to them on a phone display screen — similar to captions on television.

A captioning assistant revoices what is said by the standard phone user through state of the art voice recognition software and the words are then converted into text that shows up on the special phone used by the impaired person, company officials have said.

During the 2012 expansion agreement reached with the county, Hamilton agreed to pay $170,000 per year in rent for years one through three, with incremental increases of $10,000 for option years four and five.

Hamilton has its headquarters in Aurora, Neb., and started out as a farm cooperative phone company. While its focus here is on relay calls, it also offers traditional phone and Internet services at other locations. It operates in 17 states, Saipan and the U.S. Virgin Islands.

Maryland Relay is a free public service that allows people with hearing or speech loss to stay independent on the telephone. More information about Maryland Relay is available at www.mdrelay.org.

1
Text Only
Latest news
  • Cherry blossoms boost Metro ridership

    WASHINGTON (AP) — Metro says good weather and the cherry blossoms’ peak bloom contributed to high ridership over the weekend.
     

    April 15, 2014

  • Bills to facilitate prison guard investigations

    ANNAPOLIS, Md. (AP) — The governor has signed a series of bills aimed at preventing another corruption scandal like the Black Guerrilla Family case at the Baltimore Jail.
     

    April 15, 2014

  • Student charged at Mineral County Vo-Tech

    KEYSER, W.Va. — Keyser Police responded to the Mineral County Vocational Technical Center on Monday at 10:46 a.m. for an incident in which a 21-year-old student was allegedly thrown into a wall by a 17-year-old student.

    April 15, 2014

  • ‘Electric Road Trip’ features local sites

    CUMBERLAND — A new documentary to premiere on Maryland Public Television on April 23 at 8 p.m. features three Oakland attractions and a Cumberland business.

    April 15, 2014

  • People with old Social Security debts get reprieve

    WASHINGTON (AP) — People with old Social Security debts are getting a reprieve — for now.
    The Social Security Administration had been participating in a program in which thousands of people were having their tax refunds seized to recoup overpayments that happened more than a decade ago.
     

    April 15, 2014

  • 10 things to know for today

    Your daily look at late-breaking news, upcoming events and the stories that will be talked about today:
     

    April 15, 2014

  • County tax sales scheduled

    CUMBERLAND — Allegany and Garrett County have both scheduled their annual tax sales.

    April 14, 2014

  • Frostburg officer injured by party-goer; 200 people in attendance

    FROSTBURG — A Frostburg Police officer who was attempting to break up a large party early Saturday morning in the area of 38 Paul St. was knocked to the ground by a 19-year-old Baltimore woman and taken to the Western Maryland Regional Medical Center for minor injuries.

    April 14, 2014

  • Garrett sets last day of school as June 17

    OAKLAND — The last day of school for Garrett County public school students will be June 17, the school system announced Monday.

    April 14, 2014

  • FSU planning new campus security facility

    FROSTBURG — Officials at Frostburg State University are moving forward with plans to construct a new public safety building at the school that will be twice the size of the current security facility.

    April 14, 2014

Facebook
Must Read
House Ads
NDN Video
NDN Video