Cumberland Times-News

Local News

May 31, 2013

Xerox hiring 400 positions

FROSTBURG — Xerox plans to add 400 jobs at its Frostburg facility over the next few months, company officials said.

The jobs are a mix of permanent and project-based jobs. The project employees are hired for temporary work on specific contracts.

The hiring will occur between the next two to six months, said Bill McKee, a spokesman for Xerox.

About half the jobs will be considered permanent and half temporary, McKee said.

Newly hired employees will be required to participate in a five- to six-week training program, McKee said. Employees will be informed when hired if they are obtaining a permanent or temporary position, he said.

The new jobs are primarily for customer care agents, who answer customer questions, give basic information and refer customers for further help when needed.

Permanent employees receive a variety of benefits, including health, dental and educational benefits.

“I think it’s great news ... any time an employer in the county can expand,” said Matt Diaz, Allegany County’s economic development director.

The company uses space in a shopping plaza that once housed a supermarket, Diaz said.

Back in August, Xerox announced that is was hiring for more than 300 new positions in Frostburg and expected about 135 of those jobs to be permanent.

Diana Iman, a recruiter for the company, said there are currently more than 300 employees at the Frostburg facility.

A steady stream of applicants are trying for the new jobs, she said.

“We’ve had ... an increase in both online and walk-in applicants,” Iman said. Strong customer service skills are a must for applicants, she said.

Many of the new hires will work on a project the company was recently hired to fulfill, Iman said.  Job-seekers won’t have to wait long to know if they’ve got a job — they’ll be told at the end of the interview if they have a job, Iman said.

“It’s a very positive work environment,” she said, including incentives for productive employees.

Applicants must have at least a high school diploma or GED, and must pass a background and drug screening, said Iman. Applicants must be able to type 20 words per minute.

Hiring begins immediately and will continue until all positions are filled. Xerox currently employs more than 1,400 people in Maryland, with about 400 employees in Frostburg, McKee said. McKee said Affiliated Computer Services, whose parent company is Xerox, has been operating in Frostburg for at least eight years.

ACS is located at 10701 New George Creek Road. ACS has 150 locations around the world, two dozen in the U.S., and 34,000 agents in those facilities. Xerox employees handle more than 1.6 million customer interactions every day in 25 different languages, according to a company press release.

Contact Matthew Bieniek at

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